Shop Policies & FAQ


Shipping

We ship USPS Priority mail on most domestic orders within 2-3 business days of ordering. Send shipping inquiries to info@woodblockcompany.com and we may be able to accommodate different options on larger orders.

Customs and import taxes
Buyers are responsible for import and custom taxes that might apply to your order. We are not responsible for delays due to customs.
Returns and Exchanges
Contact us within 15 days of your purchase and send back to us within 30 days of purchase and we will gladly except your return. We do not except returns on sale items and custom orders.
Buyers are responsible for return shipping costs and any damage and the item must be returned in its original condition.
FAQ
Frequently asked questions

Care instructions

Cleaning and Handling:
Our products are sealed with a natural beeswax finish and we recommend cleaning by hand with a damp cloth when needed. Our beeswax finish is long-lasting however if over time you would like to reapply a finish we recommend a beeswax based finish which will return the warm wood luster and feel we love.

Sizing details

We provide detailed dimensions within each listing as well as an image that should provide scale. If you have additional questions on the size of any product please contact us.

Wholesale availability

We do offer our blocks wholesale. Please contact us with any questions at info@woodblockcompany.com

Our products

All block sets are handcrafted from native woods and colored using nontoxic water based wood stains and colors. We utilize two methods of color to our blocks. A water color wash which is applied to our wood block sets so that the translucent touch of color still exposes the beauty of the wood grain and a water-based wood stain which vibrantly stains the wood for a complete color experience. All water based colors used to color our block sets are in accordance with ASTM and EN 71 safety standards for toys.

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Each item is constructed, colored, and polished by hand. We take great care in making a quality product that will stand the test of time. Please note since we use locally-sourced wood for our products there is natural variation in each item based on wood grain and type. This may cause wood to accept colors differently within the grain however we believe this makes each piece delightful for its original and organic nature.

On occasion, new products may initially release excess color pigments which result in color transfer. If this occurs we recommend wiping the transferred surface with a wet cloth to remove the color pigments.

As with all toys, we encourage supervision while at play with our wood blocks.